How do you reach official Polymarket support safely?

Start from the official domain, not an advert

Type polymarket.com into the browser or use a bookmark you previously verified, then navigate to the Help Center or support option inside the product. This avoids copying an email address or telephone number from a third-party page that may be stale or fraudulent.

polymarket.ae.org does not troubleshoot accounts or represent Polymarket. [email protected] is only for corrections to this guide, not login, withdrawal, or recovery requests.

Identify the product before asking for help

Polymarket documentation distinguishes the international website from the US product. Accounts, apps, restrictions, and help routes can differ, so state which product you used and the page URL or app name without sending secrets.

If you arrived through an app store or download link, compare the publisher, domain, and privacy-policy destination with official pages. Do not use an app or support link sent by someone promising to remove a geographic restriction.

Information you must never share

The signup guide describes a code delivered by email to complete sign-in. Treat it as a temporary password: do not give it to support, this guide’s publisher, or anyone claiming to verify an account.

Never share a private key or seed phrase, sign an unexplained request, or grant remote control of your device. General troubleshooting does not require sending a fee to a wallet supplied by an agent in a private chat.

• Do not send an email code, password, or browser-session copy.
• Never send a private key or seed phrase under any circumstances.
• Do not approve a wallet signature before checking the domain, purpose, and permissions.

Missing-deposit workflow

First compare the profile deposit address with the address in the transaction, then check asset, network, minimum, and confirmation status. Use the recovery tool or instructions reached through the official Help Center; availability for some cases does not guarantee success.

Prepare non-secret tracking details: transaction hash, asset, amount, source network, sending address, deposit address, and approximate time. Do not send a second transaction to repair the first or pay an unofficial recovery agent.

• Pending: inspect the explorer, confirmations, and minimum.
• Profile address differs from deposit address: follow the matching official recovery route.
• Unsupported asset or network: recovery may be impossible.

Signs of fake support or recovery

Stop when contact starts with an unsolicited direct message, asks for a secret, pressures an immediate transfer, guarantees recovery, or uses a lookalike domain with extra characters. A logo or verification badge alone is not proof.

For contract or asset addresses, use official Polymarket documentation and the live supported-assets list. Never copy a token address from a comment or group, and do not assume a similarly named token is the correct asset.

Send the minimum necessary data

Begin with a description, product, time, and public transaction details. Redact names, email, balances, and unrelated addresses from screenshots, and send identity documents only if the verified official product requests them through its own channel and you choose to proceed.

Keep a copy of the message, channel URL, and date. No handling time is promised, and opening a ticket does not make a deposit reversible or establish account eligibility.